Tips on packing and shipping of your damaged media

As hard disks or digital media are highly sensitive and fragile electronics, utmost care should be taken while packing and shipping to prevent them from further damage during delivery.

By adhering to these simple tips, you are providing the best possible protection. You do not want your hard disk to suffer further corruption or damage as a result of delivery.

Remember, handle a hard disk drive as you would handle an egg. A failed hard disk drive should be handled in the same manner and care as new drives.

All media should be packed in an anti-static bubble wrap or foam. If you have more than one hard disk, they should be individually wrapped.

The wrapped media should then be placed in a box surrounded by foam, bubble wrap or packing material from the original manufacturer. To protect the drive from shock, cushioning material sould be used on all sides of the box ensuring the drive does not move when the box is suddenly jarred. Secure the drive snugly with the same amount of cushioning on all sides to provide ample protection for the media.

Remove all cables, brackets, manuals, and diskettes. Please note that if your media is a hard drive, we require you to send only your hard drive and not the full system

For RAID array data recovery – system controller card or full server systems may be required under some special circumstances. Please contact us for details.